Grand Rapids, MI (November 26, 2013) - Pillar Hotels & Resorts is proud to announce that SpringHill Suites Grand Rapids North and Kevin Trasky, Night Auditor, have been honored with a WAVE Award. The WAVE Awards were created to recognize excellence in hospitality in Grand Rapids and Kent County, Michigan. Kevin received his award at the 6th Annual Impacting Hospitality Celebration at DeVos Place Convention Center on Thursday, November 21, and his hotel, managed by Pillar, received a plaque.
Three team members from the SpringHill Suites Grand Rapids North hotel were nominated for a WAVE Award: Jolinda Brown, Keonna Giles, and Kevin Trasky. Trasky, the winner, has been with SpringHill Suites Grand Rapids North since March 2012. As a Night Auditor, he serves as a Guest Service Representative while balancing the hotel's income and expenses for the current 24-hour period.
"Kevin is a model team member whose enthusiasm for his job really shows," said Rachel Crowther, CHA, CTA, General Manager. "Night Auditors may think that they do not have much of an impact on guest satisfaction, but Kevin understands the importance of every interaction and consistently exceeds expectations. He is truly an asset to our hotel, our brand, and our company."
SpringHill Suites Grand Rapids North is located at 450 Center Drive NW, Grand Rapids, MI 49544. The all-suites hotel has 76 rooms and features complimentary hot breakfast, kitchenettes, and 32" flat panel televisions in every room. The hotel is a short drive from DeVos Place Convention Center and Van Andel Arena, and offers stunning views of downtown Grand Rapids.