Irving, TX (November 5, 2013) - Pillar Hotels & Resorts is excited to announce that a guest experience from Residence Inn West Springfield, Mass. has been selected to be featured in Residence Inn by Marriott's annual DVD of INNspiring stories. Storytelling is an integral part of Residence Inn culture and hotels are asked to submit a minimum of two stories each year that symbolize different aspects of the brand's culture including guest service, team leadership, and competitiveness within the market. From these submissions, Marriott selects Stories of the Quarter, the Most INNspiring Story of the Year, and features 30 stories on their annual DVD. Stories are also recognized on Marriott's online StoryWeb.
This summer, Residence Inn West Springfield had the opportunity to provide a special birthday surprise for a guest with a terminally ill daughter. The hotel team members recognized an opportunity to help a mother get birthday supplies including a card, balloon, bouquet, and cupcakes for a birthday girl they had never met before, and the family was touched and very grateful for the gesture.
"We are honored to have been selected as Q3 Story of the Quarter," said Anna Bialas, General Manager of Residence Inn West Springfield. "Our story is about making a difference in one of our guest's lives, and that is what we strive for every day - finding opportunities for memorable gestures, big and small."
Residence Inn West Springfield is located at 64 Border Way, West Springfield, MA 01089. The hotel has 88 rooms and features complimentary breakfast and evening socials, extended stay options, and a warm community ambiance with charming homelike surroundings. Accommodations include spacious suites with separate living and dining areas, and fully appointed kitchens. The hotel is within minutes of Westover Air Force Base, the Basketball Hall of Fame, Eastern Starts Expo, Six Flags and much more.