Pillar Hotels & Resorts Employee Receives Marriott Triumph of Spirit Award
Irving, TX (March 4, 2015) - Pillar Hotels & Resorts (PHR), a leader in hotel management and one of the largest third-party managers of Marriott properties, is proud to announce that Helen O'Hanlan, General Manager of Courtyard Chicago-Bloomingdale, was honored with the Marriott Triumph of Spirit Award at the 2015 GM Conference, which took place February 18-23 at the Gaylord National Harbor Resort & Convention Center in Washington, D.C.
The Triumph of Spirit Award is presented to one General Manager who, through commitment and a service frame of mind, has overcome adversity at his or her hotel. Criteria for the award include: Overcoming extreme obstacles to continually deliver service, keeping the team motivated, financial management during adverse conditions, sales leadership and service leadership.
Helen devotes herself to her team's success and has led Courtyard Chicago-Bloomingdale to accomplish exceptional audit and Bistro scores. The hotel was honored with a 2014 Silver Circle Hotel Award at the 2015 Marriott GM Conference for being in the top 20% of the brand.
"Helen is a go-to trainer for new employees who involves herself in all aspects of the hotel, and a wonderful, inspiring person to work with," said Chris Russell, Chief Executive Officer of Pillar Hotels & Resorts.
The GM Conference, themed "It's Monumental," brought six CFRST brands (AC Hotels, Courtyard, Fairfield Inn, Residence Inn, SpringHill Suites and TownePlace Suites) and more than 3,200 people together for joint general sessions, skill-building workshops and engaging keynote speakers. In addition, new initiatives and programs were introduced to help Marriott teams focus on leadership and drive hotel performance. For more information, please visit MarriottSpecialEvents.com/CFRSTGM2015/index.html.
About Pillar Hotels & Resorts
Pillar Hotels & Resorts is one of the largest independent management companies in the United States, representing well-respected brands including Marriott, Hilton, Choice Hotels and IHG. The company offers hotel management, back office solutions, revenue management and a full-service construction company specializing in renovations, repositioning and new construction. Owner-ready information technology, scalability, and operational integrity make Pillar a best-in-class company that consistently delivers exceptional results. For more information, visit PillarHotels.com and follow @PillarHotels on Twitter.