Hotel Management

Our corporate, regional, and property leadership teams ensure all assets maximize resources and achieve optimal profitability. Pillar benchmarks its hotels against one another and assets managed by other companies and use the resulting data to continually improve our operating procedures. Our key areas of focus include:

• Driving revenues through aggressive pricing management and direct local market sales
• Open communication between area directors, hotel general managers and their home office support network
• Improved margins through economies of scale resulting from more than $50 million operational purchasing annually, national purchasing agreements and use of the Birchstreet e-procurement software
• Benchmarking hotel performance including labor management through real time reports driven by the ExecuVue data-mining system
• Month end comparative reports
• Improved brand and client relations through brand quality inspections, Green quality initiatives, and guest satisfaction index measuring service performance
• Ordering and processing of goods through Pillar's e-procurement system ensures that the properties are purchasing goods at the lowest price possible, taking advantage of the purchasing power obtained through Pillar's oversight of over 200 properties