Hotel Management

Third Party Management - First Class Expertise

Our Services: Hotel Management

Our corporate, regional and property leadership teams ensure all assets maximize resources and achieve optimal profitability. Pillar benchmarks its hotels against one another and assets managed by other companies and use the resulting data to continually improve our operating procedures. Our key areas of focus include:

  • Driving revenues through aggressive pricing management and direct local market sales
  • Open communication between regional directors of operations, hotel general managers and their home office support network
  • Improved margins through economies of scale resulting from more than $50 million operational purchasing annually, national purchasing agreements and use of the Birchstreet e-procurement software
  • Benchmarking hotel performance including labor management through real-time reports driven by the ExecuVue data-mining system

  • Month-end comparative reports
  • Improved brand and client relations through brand quality inspections, Green quality initiatives, and guest satisfaction index measuring service performance
  • Ordering and processing of food and hotel supplies through Pillar's
    e-procurement system ensures that our properties are purchasing goods at the lowest price possible, taking advantage of Pillar's purchasing power

Back Office Solutions

Experienced accounting professionals equipped with state-of-the-art technology and industry leading best practices.

Business Intelligence

Expansive infrastructure with best-in-class systems to provide long-term stability for ownership.

Revenue Management

Diverse Revenue Management Teams working with each hotel to consistently achieve superior results.

Project Management

Our experienced in-house capital, expansion and procurement team navigate project hurdles and provide maximum value.

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