Business Intelligence for Hotels

Third Party Management - First Class Expertise

Our Services: State-of-the-art Business Intelligence for Hotels

The Pillar Hotels Information Technology team has worked extensively with our owners, executive leadership teams and properties to develop an expansive infrastructure to support an industry leading Business Intelligence gathering, aggregation, and dissemination process. We have identified and implemented best-in-class systems for mining data to provide historical, current and predictive views of business operations at each property, providing operations teams the necessary information to identify and act upon new opportunities and provide long-term stability for ownership.

Examples of Pillar's state-of-the-art business intelligence systems for hotels include:

  • IBM Cognos Based Import Program
    • Imports electronic feeds from hotel brands for revenue and quality data, from timekeeping and payroll systems to Smith Travel & Research
    • Enables custom reporting of key operating metrics in any format
    • Near real-time labor management and expense tracking programs are pushed automatically to hotel operators, minimizing office time at the property level

  • Proprietary Owner's Portal
    • Supports instant access to financial and competitive data through secure server
    • Ability to customize information based on owner preference

  • Dynamic Forecasting/Budgeting System
    • IBM Cognos based program and network user interface allow for forecasting and budgeting, analysis and review in real-time
    • Dynamic forecast flex/flows expense lines based on changes in revenue assumptions
    • Fully integrated checkbook with the Birchstreet procurement system for management of expenses at the property level

Back Office Solutions

Experienced accounting professionals equipped with state-of-the-art technology and industry leading best practices.

Hotel Management

Our corporate, regional and property leadership teams ensure all assets achieve optimal profitability.

Revenue Management

Diverse Revenue Management Teams working with each hotel to consistently achieve superior results.

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