Four Pillars
Pillar Hotels & Resorts is a support and service team dedicated to providing the appropriate balance of oversight, guidance and assistance to our hotels in order to create and maximize opportunities that result in success.Success is not only defined as extraordinary returns on the investments made, but it is also the importance of flawless service execution for our guests while honoring our employees that have entrusted us with their careers.
Pillar's four key components that make us successful are:
Community
It is our goal to give back to the community and support non-profit and other civic organizations, schools, athletics, fellow employees' outreach efforts and each other. The support of time and energy is always needed, appreciated and rewarded.
Consistency
We believe in consistency. Positive results come when we are consistent in our behavior, expectations and attitudes while allowing for flexibility in our approach to achieve success. Consistency regarding our core values is essential.
Culture
We strive to make good choices in hiring, mentoring, training and rewarding employees while fostering a trusting and supportive environment. Good character counts, especially when no one is looking. We must always lead with good, ethical and moral clarity.
Communication
Open and honest communication with our associates, guests, brand partners and each other is an important part of our continued success.